Terms & Conditions

Welcome to Astha Handicrafts Producer Company Limited. These Terms & Conditions govern your use of our website, services, and products. By accessing or using our website, you agree to comply with and be bound by these terms.

If you do not agree with any part of these terms, please do not use our services.

1. Introduction

Astha Handicrafts Producer Company Limited is a distinguished producer company based in Tikrikilla, West Garo Hills, Meghalaya, committed to preserving and promoting the rich cultural heritage of traditional textile artistry. We represent a cluster of over 500 skilled artisans who create authentic, handwoven textile products using sustainable and ethical practices.

Our mission is to:
✅ Empower artisans and promote handmade craftsmanship.
✅ Offer high-quality, eco-friendly, and culturally significant products.
✅ Ensure fair trade and sustainable business practices.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or accessing with parental guidance.
  • You have the legal capacity to enter into a contract.
  • You will comply with all applicable laws and regulations when using our services.

3. Products & Orders

3.1 Product Descriptions

We strive to provide accurate product descriptions and images. However, as all our products are handmade, slight variations in color, size, or texture may occur. These variations enhance the uniqueness of each piece and are not considered defects.

3.2 Order Acceptance

  • Orders are subject to availability and confirmation.
  • We reserve the right to cancel orders at our discretion (e.g., pricing errors, stock unavailability, fraudulent activities).

3.3 Pricing & Payments

  • All prices are listed in INR (Indian Rupees).
  • Prices do not include shipping charges or taxes, which will be calculated at checkout.
  • Payments must be made through Razorpay (Credit/Debit Cards, UPI, Net Banking, Wallets).
  • We do not store any payment details. All transactions are processed securely through our payment gateway.

4. Shipping & Delivery

4.1 Shipping Locations

  • We currently ship across India.
  • International shipping may be available on request; please contact us for details.

4.2 Shipping Charges

  • Shipping costs depend on the delivery location and order value.
  • Free shipping may be available on select orders (as per promotional offers).

4.3 Delivery Time

  • Standard Delivery: 5-7 business days.
  • Express Delivery: 2-3 business days.
  • Delivery times may be affected by unforeseen circumstances (e.g., weather, strikes, or courier delays).

4.4 Tracking Your Order

Once your order is shipped, you will receive a tracking number via email/SMS.

5. Returns, Exchanges & Refunds

5.1 Return Policy

We accept returns within 7 days of delivery under the following conditions:
✅ The item must be unused and in original packaging.
✅ Proof of purchase (order ID, invoice) must be provided.
❌ Customized, made-to-order, and discounted products are non-refundable.

5.2 Exchange Policy

  • Exchanges are allowed only for defective or incorrect items.
  • Replacement will be processed within 7 business days after approval.

5.3 Refund Policy

  • Refunds will be issued to the original payment method within 7-10 business days after return approval.
  • Shipping fees are non-refundable.

For returns/exchanges, please email us at returns@asthahandicrafts.com.

6. Intellectual Property Rights

  • All content on this website (text, images, logos, product designs) is owned by Astha Handicrafts Producer Company Limited.
  • You cannot copy, reproduce, or distribute any material without our written permission.

Unauthorized use may lead to legal action.

7. User Accounts & Security

  • Creating an account is optional but recommended for order tracking.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • We do not store payment details; all transactions are processed securely.

If you suspect unauthorized access, contact us at support@asthahandicrafts.com.

8. Limitation of Liability

  • Astha Handicrafts is not responsible for indirect, incidental, or consequential damages arising from the use of our products or website.
  • In no event shall our liability exceed the total purchase amount of your order.

9. Termination of Services

We reserve the right to:
❌ Restrict or terminate accounts for violating these terms.
❌ Cancel orders due to fraudulent activities.
❌ Modify or discontinue any service without prior notice.

10. Governing Law & Dispute Resolution

  • These Terms & Conditions are governed by Indian laws.
  • Any disputes shall be resolved in the courts of Meghalaya, India.

11. Updates to Terms & Conditions

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

12. Contact Information

For any questions or concerns regarding these Terms & Conditions, contact us:

📍 Address:
GREEN HAEVEN BISHNU RABHA PATH R.G.B. ROAD Kamrup Assam India 781007

📧 Email: debadas2006@gmail.com