Shipping & Delivery Policy

At Astha Handicrafts Producer Company Limited, we take pride in delivering authentic handmade products to your doorstep with care and efficiency. This policy outlines our shipping methods, estimated delivery times, charges, and other important details regarding the shipment of your order.

1. Shipping Locations

  • We currently ship across India.
  • International shipping is available on request. Customers outside India can contact us for a customized shipping quote.

2. Order Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Customized or made-to-order products may require additional processing time. You will be informed about the estimated dispatch time for such products.

3. Estimated Delivery Time

📌 Standard Shipping: 5-7 business days (metro cities & major towns).
📌 Express Shipping: 2-3 business days (subject to availability).
📌 Remote Locations: 7-10 business days (villages, hilly areas, and non-metro regions).

🚚 Please Note:

  • Delivery times may vary due to unforeseen circumstances such as weather conditions, courier service delays, or national holidays.
  • In case of an unexpected delay, we will notify you via email/SMS with an updated estimated delivery time.

4. Shipping Charges

  • Standard shipping charges vary based on the weight, location, and total order value.
  • Free Shipping may be available on select orders or as part of a promotional offer.
  • Express Shipping costs extra and will be displayed at checkout (subject to availability).

5. Order Tracking

  • Once your order is shipped, you will receive a tracking link via email/SMS with real-time updates.
  • You can track your order through the courier partner’s website using the provided tracking ID.

6. Delivery Attempts & Non-Delivery

  • Our delivery partners will attempt delivery twice. If the package is not received, it will be returned to us.
  • If an order is returned due to incorrect address or non-availability of the recipient, the customer will be responsible for re-shipping charges.

7. Damaged or Missing Items

If your package arrives damaged, tampered, or with missing items:
✔️ Take clear photos of the package and item.
✔️ Contact us within 24 hours of delivery with proof.
✔️ We will investigate and arrange for a replacement or refund if applicable.

8. Special Notes

  • Bulk Orders: Large or bulk orders may take additional time for shipping. Contact us for details.
  • Festival Season & High Demand Periods: Expect possible delays due to increased order volumes.
  • Eco-Friendly Packaging: We use sustainable packaging materials to reduce our environmental footprint.